Tax Sole Trader Support Centre
Professional support for the website and app. For legal, tax or accounting decisions, please speak to a qualified adviser.
Email support
Use this email for app questions, bug reports, launch access, account issues and general product support.
support@taxsoletrader.comBefore contacting us
• Include device model, Android version and app version.
• Tell us exactly which screen has the issue.
• Add screenshots where possible.
• Do not send passwords or banking credentials.
Getting started
Help with profile setup, tax year, VAT, CIS, vehicle method, invoices and first reports.
Technical support
Report app crashes, layout issues, login problems, biometric lock issues, PDF export issues or device-specific problems.
Scanner and receipts
Help with receipt scanning, merchant rules, OCR and transaction review.
Reports and exports
Questions about accountant exports, VAT summaries, Self Assessment reports, mileage summaries and document organisation.
Self Assessment and accountant access
Help with the Self Assessment estimate, HMRC deadlines, mileage tracking, and inviting an accountant for read-only access to your records.
FAQ
Does Tax Sole Trader submit directly to HMRC?
Yes, on the Pro and Complete plans. The app connects to HMRC's own Making Tax Digital service to submit VAT Returns and quarterly Income Tax updates directly, once your Government Gateway account is connected.
Can support give tax advice?
Support can help with app functionality, but it cannot provide regulated tax, legal or accounting advice.
What should I include in a support request?
Include your device model, Android version, app version, the screen name, screenshots if useful and a clear description of the issue.
Should I email bank passwords or confidential access details?
No. Never send banking passwords, app passwords or unnecessary sensitive credentials by email.